Support
Support and contact
Write to support@timewrights.com. A person reads every email. Common questions are answered below.
Contact
- Support and questions: support@timewrights.com
- Partnerships and press: partners@timewrights.com
- Privacy: privacy@timewrights.com
If you're writing about the app, please say which computer you use (Mac or Windows) and, for a phone or tablet, its model, and what you did, what you expected and what happened. Please don't send your data files or any keys or passwords: we'll never ask for them.
Questions
What is TimeWrights?
A private workshop for timepiece collectors, hobby watchmakers and builders: guides and step-by-step jobs, the Movement Explorer with 400 calibers, your own records, and help finding timepieces, parts and tools. The product page shows each part.
Which computers, phones and tablets does it run on?
TimeWrights is coming soon for Mac and Windows computers. The apps for iPhone, iPad and Android phones and tablets are companions to the computer app, for use at the bench: each pairs with your computer and keeps a copy of your records with you. The computer app is the whole workshop; the phone and tablet apps aren't meant to replace it.
When can I get it?
Release details will be announced here.
How much will it cost?
The price will be announced here with the release details.
Do I need an account?
No. TimeWrights has no accounts. You don't sign in to use it, on the computer, phone or tablet.
Where are my records kept?
On your own devices, not ours.
- On your computer, everything is in one database file in TimeWrights' data folder, with daily backups beside it (the newest 14 are kept).
- On your phone or tablet, the app keeps its own copy, so it works at the bench with no network.
- Between them, a phone or tablet syncs only with the computer it's paired with, over your own Wi-Fi. Every message between them is encrypted with a key only those two devices share. It doesn't go through the internet or through us.
- Moving to a new computer happens only when you make a transfer package, encrypted with a passphrase you choose, which isn't kept anywhere.
We recommend turning on your computer's disk encryption (FileVault on a Mac, BitLocker on Windows): it protects your records along with everything else on the disk.
Does TimeWrights collect anything about me?
The apps have no TimeWrights account and no analytics, and your records (timepieces, photos, notes) are never sent to us. Some things do go out from the computer app:
- The searches you run, to the sites TimeWrights reads listings from.
- Searches on a regular schedule in the background while the app is running, which keep your listings fresh: eBay and Etsy searches go through TimeWrights' own server, and other sites' searches go to those sites.
- Checks that a listing you're shown is still for sale, sent to the site it came from.
- A scan of a public estate-sales site for timepiece-related sales.
- A request for currency exchange rates.
- Once a month, a check that the links TimeWrights shows to other sites still work.
- Calls to TimeWrights' own server to see that it is up and to read its settings.
TimeWrights' own server runs on Cloudflare and holds TimeWrights, LLC's eBay and Etsy keys, so you need none of your own. It receives the search words for eBay and Etsy and the eBay site and filters you searched; the Etsy listing numbers with each Etsy search (to fetch pictures and the shop's country), and an eBay item number when you record, open or update a bought timepiece; a number that identifies your copy of the app (not you); and your computer's internet address, as any server does. It keeps no log of requests: it keeps counts, a short-lived hourly count for each copy, and the shared search answers for up to four hours. Your own eBay keys are an optional setting, and if you use them they stay on your computer.
Listing pictures load straight from the site that holds them (eBay, Etsy or the shop), not through TimeWrights, so that site sees your computer's internet address when the picture loads. The privacy page covers this website and says more about the apps.
How do I delete my data?
Delete a record in the app, or remove the app and its data folder to remove all of it. We have no copy: there's no account, and your records aren't sent to us.
Where does the information about movements come from?
From the makers' own technical documents wherever they're published, and from independent references where they aren't. Each caliber's page in the app names its sources. Where something is general practice or TimeWrights' own judgment, it says so.
I've found something wrong or missing.
Please tell us what, and where you read it (the maker's document, a book, a page), at support@timewrights.com. Every correction is checked against its source before it goes in.
Who makes TimeWrights?
TimeWrights, LLC, a Maryland limited liability company. See About.